Unizin Engage - Known Issue - Unizin Engage displays "Can't open this page" error after loading in Chrome

Note:

The Unizin Engage tool will be used for the Spring 2018 UW-Madison eText pilot. If you are not participating in the pilot or taking a class in the pilot you will not have access to Engage. For more information on the pilot please see the Educational Innovation web page.

Unizin identified an issue with the latest version of Chrome when trying to load Engage. In brief, during the morning of 4/13 Engage loaded in a new Chrome tab and then stopped working. Unizin released a fix at 2 p.m. on 4/13.

The same behavior was not seen in any other major browser (Firefox, IE, Edge, or Safari).

Affects

This issue affected all users who were using the newest version of Chrome (65.0.3325.181)

Status

As of 4/13/2018 at 2:00 p.m. Unizin released a fix that turns off Engage's browser-based offline feature in Chrome and allows users to view Engage eTexts in Chrome. Chrome users must clear their cache and reload Engage for the Unizin fix to take effect.

Workaround

Users who need the browser-based offline feature are encouraged to use Firefox.

Chrome users must clear their cache and reload Engage for the Unizin fix to take effect.




Keywords:chrome, engage, unizin, error, page, load   Doc ID:81595
Owner:Dan L.Group:Learn@UW Madison
Created:2018-04-13 12:11 CDTUpdated:2018-04-16 07:32 CDT
Sites:DoIT Help Desk, Learn@UW Madison
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