DoIT / Division of Information Technology

Web
https://it.wisc.edu/help/

Email
help@doit.wisc.edu

Phone(s)
(608) 264-4357 -- Help Desk

Help Desk Hours 
Everyday 7 a.m. - 11 p.m.


The Division of Information Technology (DoIT) coordinates computing, networking, telephone, video, and other information technology services on the UW-Madison campus. You can find most commonly used services below. Please note that the DoIT Help Desk should be contacted in the situation that UWNet is not working in a building or on campus.

Help Desk
The DoIT Help Desk provides support to students, faculty, and staff at UW-Madison on general computing issues and various UW applications. 

Phone and Email Support: Everyday 7 a.m. - 11 p.m.
Live Chat: Everyday 8 a.m. - 10 p.m.
Help Online: Everyday 7 a.m. - 11 p.m.
Walk in Help: Monday - Friday: 7:45 a.m. - 5:00 p.m. 
Located to the left of Computer Science's main lobby off of Dayton Street

LiveChat
The DoIT Help Desk has a live chat service to anyone who would prefer assistance without using a phone.

Academic Technology
DoIT AT advances the University's mission, strategic priorities, and the Wisconsin Idea by working with faculty, staff and students to help them wisely apply technology to current and future academic environments.

Appropriate Use Policy
Each member of the University community is expected to know and adhere to University rules, regulations and guidelines for their appropriate use.

Computer Labs (InfoLabs)
UW-Madison provides 21 general access computer labs conveniently located across campus.

Digital Publishing & Printing Services
As the largest in-house printing operation within the State of Wisconsin government, Digital Publishing and Printing Services (DPPS) can print any item you need from a wide variety of booklets, brochures, forms, envelopes, cards, flyers, posters, tickets, letterheads, newsletters, business cards, custom textbooks (saddle stitched and perfect bound), course packets and more.

Directory Assistance and Messaging/Campus Operator
UW-Madison Directory Assistance is an automated directory and department lookup system. For campus directory assistance, press 0 on a campus (Centrex) phone or call 608-262-1234.

Email Lists
DoIT's WiscList offers a suite of email list services to meet your email distribution list needs. WiscList, WiscList Custom, and Mass Email services are available to students, faculty, staff, researchers and departments. Students must be a member of a registered student organization (RSO) to use this service. Classlist and Advisorlist are available to faculty only.

Equipment Rentals
DoIT offers daily, weekly, and monthly laptop rentals to students, staff, faculty and departments, and semester-long rentals to students. Both Apple and Dell Laptops are available.

My UW
The My UW-Madison portal provides applicants, students, faculty, staff, advisors and instructors with a suite of integrated information resources that are tailored to their roles and interests. (Log in at http://my.wisc.edu/).

Office 365
Office 365 is a suite of web-based tools hosted by Microsoft. In addition to email and calendaring features, Office 365 provides multiple online applications such as OneDrive, the Office Suite and additional productivity tools.

Student Guide -- Computing on Campus
Everything you need for successful computing at the UW is provided by the Division of Information Technology (DoIT).

Voice Services
UW-Madison is in the process of transitioning telephone service from Centrex to Cisco VoIP. The majority of UW-Madison lines have been transitioned. DoIT is responsible for supporting all aspects of the telephone service including infrastructure, voicemail, and recommendations for telephone sets.

Wireless (UWNet)
The UW-Madison wireless network service provides users with fast and convenient access to web-based services. It is available in most campus buildings, listed as “UWNet". Users need to select the network and open a web browser to be redirected to the login page. Simply login with your NetID and password to start using the wireless network.