DoIT/SNCC Monitoring Services (Overview)

Overview of the monitoring capabilities DoIT provides on the servers for which it has operational responsibility.

Event Monitoring

DoIT monitors the servers for which it has operational responsibility. This monitoring is done through several applications that send alarms and notifications that are monitored 24x7 by a systems operator. The systems operator has available relevant contact information for system administrators and technicians; he/she is also in contact with the DoIT Help Desk. When alarms and notifications are observed, many different actions may be taken by the systems operator depending on the severity of the alert, customers affected, instructions given with the alert, etc. Alarms and actions taken are all customizable for every application or server. The alarms generally breakdown into two separate categories:

Remote Monitoring

To monitor remotely accessed servers, several applications are used. These applications use various configurable probes to check functionality of services by attempting to access them remotely. The more common probes are:
These probes can be configured to check if something is available or to look for a specific response.

Local monitoring

Monitoring is also done with applications running locally on the server DoIT is monitoring. These applications are able to check for several things:
In addition to monitoring, the application is able to schedule processes to be done on the server and respond to alarms (e.g. restart an application that has ended).

How to Create a New Monitored Event

See Event Monitor Request for DoIT Supported Services (Procedure)