NetID Login - "Stale Request" Error in Safari

This document will describe how to fix a stale request error in Safari.

Problem

When you are attempting to log in to a UW Madison service or a link that requires NetID authentication, you may see this error for several reasons.

You may see the following error:

Stale Request Error

Solution

Note: This document is only applicable to a specific case in Safari. If you are using a different web browser or these instructions fail to work, follow the instructions here: NetID Login - How to Fix a "Stale Request" Error

  1. In the upper left menu bar, select Safari then Preferences.

    Safari Preferences

  2. In the window that shows up, select the Privacy tab. Uncheck the Block all cookies option.

    Uncheck Block All Cookies

  3. Completely close Safari. If these steps do not fix the issue after restarting Safari, follow the steps in NetID Login - How to Fix a "Stale Request" Error, or use a different browser.




Keywords:problem login log in error account browser stale request safari blocked cookies mac os x osx   Doc ID:85678
Owner:John B.Group:DoIT Help Desk
Created:2018-09-17 07:21 CDTUpdated:2018-09-17 07:43 CDT
Sites:DoIT Help Desk, DoIT Tech Store
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