Learn@UW/D2L - Problem Reporting Form and Service Request Form - Information to Include

This document details some information to include when submitting a problem encountered or a request via the D2L Problem Reporting/Service Request Form. Including details will ensure we can address the issue in an efficient manner, without having to ask these questions again to get the information after the ticket has been submitted. It will also ensure troubleshooting that has already been completed won't be asked to be done again. Not all of these may be relevant to what is being experienced, though they are all things that could come in handy.

Important information to include when describing an issue encountered:

You can also attach any files such as screenshots of the issue or error message.

Important information to include when submitting a service request: