Pressbooks - Known Issue - Users getting 502 and 504 errors in Pressbooks (UW-Madison)

Pressbooks is an innovative, open-source tool and is still emerging as an enterprise-level platform with predictable performance. As a result, the vendor and other contributors to the platform may not be able to immediately respond to performance issues that arise. Please take this into account when deciding to use Pressbooks for the creation of course and assignment materials. There may be times when Pressbooks may be unavailable and that could mean students will not be able to access materials. Learn@UW-Madison continues to track and document known issues with Pressbooks.

This document describes the 502 and 504 Pressbooks error and steps Learn@UW is taking to correct it.

Some users may sporadically receive 502 and 504 errors in their web browser when attempting to view or edit Pressbooks content.

Affects

This affects users trying to view or edit Pressbooks content on UW-Madison's instance of Pressbooks.

Status

As of 10/3/18 this issue is still present. UW-Madison technologists worked with Pressbooks to identify the performance issue on 10/2/18. Pressbooks will work to resolve the performance issue in the next few weeks.

Workaround

As of 10/3/18 the workaround is to try loading the Pressbooks content again.




Keywords:Pressbooks, 502, 504, error, issue, problem, glitch, problem, acar, known, issues   Doc ID:86021
Owner:Learn@UW Madison .Group:Learn@UW Madison
Created:2018-09-25 13:28 CSTUpdated:2018-11-16 12:55 CST
Sites:DoIT Help Desk, Learn@UW Madison
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