Canvas - Known Issue - Students Can't View Embedded Images

Users are reporting sporadic issues viewing image files that are stored in Canvas and embedded in pages or assignments.

Affects

There are likely multiple reasons why students and other Canvas users may experience problems viewing course images.

This issue has been reported to sporadically affect:

  • Safari users
  • Chrome users running outdated versions of the browser
  • Users in courses with large embedded images

There is also a replicable issue in which students are unable to view particular course images that are viewable for instructors. At this time, we have not determined what types of images are susceptible to this issue.

Status

As of 9/28/2018, this issue is still present. Instructure is aware of the issue.

Workaround

This issue is sometimes browser-related, so users should confirm that they are running the most recent version of Chrome or Firefox and that they have cleared their browser cache and cookies.

If multiple users are reporting problems with the same image, instructors can try compressing the image (for large file sizes) or re-uploading the image.




Keywords:images pictures jpg jpeg png not loading can't see cannot viewing assignment quiz question bank browser safari chrome   Doc ID:86127
Owner:Angela T.Group:Learn@UW Madison
Created:2018-09-28 14:42 CDTUpdated:2018-09-28 15:30 CDT
Sites:DoIT Help Desk, DoIT Tech Store, Learn@UW Madison
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