KALTURA - KNOWN ISSUE - API Error

Users sometimes encounter API errors when adding media to a Playlist, or when loading the Kaltura Media LTI within Canvas.

    The API errors is due to a misaligned collaborator property in the backend of Kaltura. Developers are working on a bulk solution that will be available mid-december. 

    Affects

    Intermittent small group of users across campus.

    Status

    Script for bulk fix is in progress.

    Workaround

    In the meantime, there is not an easy workaround. Although, it is possible to search within your media to find a potential media entry in which the User only has "NetID" format of Ownership or Collaborator permissions, rather than the required "NetID@wisc.edu" structure. 




    Keywords:Learn@UW, API, Error   Doc ID:87964
    Owner:James V.Group:Learn@UW Madison
    Created:2018-11-26 11:19 CSTUpdated:2018-11-26 11:20 CST
    Sites:DoIT Help Desk, Learn@UW Madison
    Feedback:  0   0