WiscWeb - WordPress UW Theme - Login Issues

This document will walk you through the typical reasons that a user cannot login to WiscWeb to edit their site.

The following are the most common issues that cause login issues for WiscWeb users:

 Wrong Login URL

One of the issues seen frequently is that users are trying to login via their site name URL rather than the specific WiscWeb URL (for example, https://sitename.wiscweb.wisc.edu/wp-admin). Typically, with WordPress, users will login at the URL of their site followed by /wp-admin. Unfortunately, this will not work with WiscWeb and you will see an error.

The only login URL for WiscWeb is https://wiscweb.wisc.edu/wp-admin

If you forget the URL, there is a handy link from the WiscWeb informational site.

 Not Connected to the Campus Network

The most common reason that a user is not able to log into their WiscWeb site is because they are not connected to a campus network. 

If you are ON campus, make sure that you are either hard connected (via ethernet cable) or connected via WiFi to UWNet or Eduroam. If you are not connected to one of these networks, you will see the "Sorry, there was a problem" error.

If you are OFF campus, you must be logged in via WiscVPN (Palo Alto Global Protect). If you do not have WiscVPN on your computer, you will need to download and install it and then login to connect.

 Wrong Login Credentials

With WiscWeb, you must always login with your NetID credentials. If you are unable to get in, please check to make sure you have the correct username (NetID) and password. If you recently changed your NetID password, you will need to use the new password or you will receive an error.


Troubleshooting

  • Users have identified issues with accessing WiscWeb from various off campus cafés and restaurants. If you are connected to WiscVPN from off campus and are still having trouble logging in, the issue might be the WiFi setup at the business you are at. Please relocate and try again. 

  • WiscWeb does not work well with Cisco AnyConnect. It is advised that you download and install Global Protect, instead. In very rare cases, users cannot use Global Protect on their computers. In those cases, please update your Cisco AnyConnect settings so that you are choosing the On Campus, Static IP option.



Keywords:logging in, login, access, issues, error, can't login, off campus, palo alto, global protect, vpn   Doc ID:88009
Owner:Jenna K.Group:WiscWeb CMS
Created:2018-11-28 08:59 CSTUpdated:2018-11-29 08:42 CST
Sites:DoIT Help Desk, WiscWeb CMS
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