Having trouble with not hearing the speaker, or they can't hear you or both.
If you or your participants are having audio issues while in the meeting here are some general principles to help eliminate audio issues.
1. Before joining a meeting, plug in any external devices (headset, headset with mic, or external speaker).
2. Webex uses your operating system default sound- speaker and mic.
3. You can change the audio source from within Webex Meetings once you are in the meeting. So if you can't hear through the headset and/or the mic does not appear to work follow the directions below to resolve this issue.
At a Glance: Audio selection
If you are first joining a meeting you have the opportunity to set your audio.
If using Call Using Computer,
The next selection allows you to CHANGE the audio, and you can test. Use the drop down arrow to select the proper audio source.
If you are already in your session and need to get back to these controls, select from the Menu- Audio, Audio and Video Connections
Change the audio source from the drop down menu. Click Change Settings