Webex Teams: Installation Instructions

As users around the globe are moving to remote workplaces, local network and telephony infrastructures are seeing increased traffic load. While Webex is continually increasing capacity, they are also working with their telephony vendors to ensure they have adequate capacity to support this increased volume traffic. However, in some situations, local service providers are experiencing issues with the high demand experienced due to increased remote users. Where possible, users may be encouraged to use "Use Computer for Audio" (VoIP) to help alleviate this issue.

The Webex Global Service Status provides updates to service issues. Please note all UW-Madison users must contact the DoIT Help Desk for assistance. Users contacting Cisco directly will be redirected to the DoIT Help Desk.

This document will highlight the steps needed for installing Webex Teams successfully on both Windows OS and Mac OS.

Note: If your computer is owned by UW-Madison, please contact your local IT support for help with installing Webex Meetings. The software may be installed and used on personal machines, but should not be redistributed without permission.


Getting started information may be found here.

Webex Teams (Windows)
Compatibility:  Windows 7 Service Pack 1 and later
Installation Instructions:
  1. Go to the Campus Software Library or Cisco Webex Teams site to get the Webex Teams for Windows OS installation file.
    1. Campus Software Library is a per-machine installer.
    2. Cisco Webex Teams site is a per-user installer.
  2. Navigate to where the downloaded file was placed and double click the file.
  3. Select "Next".
    1. You will be prompted to enter administrator credentials after performing this step if you downloaded from the Campus Software Library.
    2. Installation will occur after performing the above step.
  4. After installation has occurred, select "Finish".
  5. The current user will now have Webex Teams installed. This will need to be repeated for other users of the computer.
First-Login Instructions:
  1. Search for "Webex Teams" from the start menu and run the application.
  2. Select "Agree".
  3. Select "Get Started".
  4. Enter in your primary email address and select "Next".
    1. Further information on primary email addresses may be found here.
  5. Enter in your NetID and password. Select "Login".
  6. Webex Teams will now be ready for you to use.

Webex Teams (Mac)
Compatibility: Mac OS 10.12 and later
Installation Instructions:
  1. Go to the Campus Software Library or Cisco Webex Teams site to get the Webex Teams for Mac OS installation file.
  2. Navigate to where the downloaded file was placed and double click the file.
  3. A drive will appear on your desktop named "Webex Teams". Double click the drive.
  4. Drag "Webex Teams" into the "Applications" folder.
  5. Select "Install" on the installation type page.
    1. You will be prompted to enter administrator credentials after performing this step.
  6. The computer will now have Webex Teams installed. This will not need to be repeated for other users of the machine.
First-Login Instructions:
  1. Search for "Cisco Teams" form the search bar and run the application.
  2. Select "Get Started".
  3. Enter in your primary email address and select "Next".
    1. Further information on primary email addresses may be found here.
  4. Enter your NetID and password. Select "Login".
  5. Webex Teams will now be read for you to use.