KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback
This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.
For every KB site, there are two ways our main feedback forms can be submitted—in association with a specific KB document, and general to the site in question. This specifically applies to both our "Doc Suggestion" form and to our "Comment" form. Whether the feedback is associated with a specific KB document affects the routing of the subsequent notification.
Feedback submitted to a site-level Doc Suggestion or Comment form is routed to the Group notification email. This contact address can be set or changed by going to SitePref > Notifications > Email Addresses.
Site-Level Doc Suggestion
The site-level Doc Suggestion form can be accessed by end users in two primary ways:
When typing keywords in search form, a predictive result count will appear just above the search bar. If no matches are predicted, a "Suggest a document" link will appear here.
When a search is submitted, the default message that appears below the search results (or simply on the page if no results were found) will contain a link to "Suggest a new document be created".
If desired, you may also add a link directly to the site-level Doc Suggestion form by adding one to a Side Module, to the Site Footer, etc. by adding a link to feedback.php?action=2&help=suggest. The resulting URL will be something like https://kb.wisc.edu/kbGuide/feedback.php?action=2&help=suggest.
By default, a link to the site-level Comment form is not made visible on a KB site. However, one can be added to a Side Module, to the Site Footer, etc. if desired.
To generate this link, simply add a link to feedback.php. The resulting URL will be something like https://kb.wisc.edu/kbGuide/feedback.php.
Feedback submitted to a document-level Doc Suggestion or Comment form is routed based on the Document Feedback notification rules. These rules can be set or changed by going to SitePref > Notifications > Document Feedback.
Both of these forms can be accessed by an end when viewing a document by clicking the Comment or Suggest a new document buttons in the feedback bar at the bottom of the page.