WiscIT User's Guide

This document details the features that exist within the WiscIT application

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Logging In

Web & Windows Clients

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Searches

Finding Information

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Dashboards

Viewing Information

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One-Steps

Automating Processes

What is WiscIT

WiscIT is DoIT's Information Technology Service Management solution, powered by Cherwell Service Management.

There are two methods of accessing the software, through a Windows Desktop Client, or via a Web Client. An account is required to log-in. UW-Madison affiliates that would like to track or submit incidents to DoIT can do so via the customer portal available at wiscit.wisc.edu.