Learn@UW (UW-Madison Only) - Problems accessing online resources and e-Reserves

Some instructors link to online course readings or other online resources that are hosted outside of Learn@UW. Because these resources aren't stored within Learn@UW, there may sometimes be additional complications accessing those resources.

Common Problems

Accessing Library resources off-campus

Some Library resources are restricted to on-campus computers or authenticated students, faculty and staff. To access these resources from off-campus, you will need to login via the EZProxy. More information about accessing Library resources from off-campus can be found in Library - Remote Access to Library Resources.

Course reserves are not available in Learn@UW

Some instructors choose to make course readings available only via My UW-Madison, rather than in Learn@UW. See My UW-Madison - My Courses Portlet for more information about the My Courses portlet in My UW.

Troubleshooting

If your Learn@UW course has a link to the Library/Reserves page, but it does not display reserves as expected, log into My UW-Madison to see if library reserves for your course appear there. Students can find this information in the My Courses portlet, while instructors can find it in the Teaching Resources module.

  • If a link to Library/Reserves exists in My UW-Madison but not in Learn@UW, contact the DoIT Help Desk to report the issue.
  • If reserves do not appear in either location, it may be that the Library Course Page has not yet been created for the course. If you are a student, contact your instructor to report the issue. If you are an instructor, contact the Library Technology Group for assistance.

If you are having trouble viewing other external content not described above, you should try the following:

  • Access the content using a different web browser or on another computer
  • See whether anyone else can access the content
  • Identify whether the content requires a specific program to open (e.g. Adobe Reader) and whether other files of that type work

See Also:




Keywords:L@UW learnuw D2L Desire2Learn access electronic reserve reading browser e-Reserves ereserves library course pages lcp WiscVPN remote MUM madcat uw madison uw-madison   Doc ID:8983
Owner:Leah S.Group:DoIT Help Desk
Created:2009-02-03 19:00 CDTUpdated:2014-02-19 17:06 CDT
Sites:DoIT Help Desk, Learn@UW Madison
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