Blackboard Collaborate Original: Error uploading PowerPoint and PDF files

Collaborate Original users unable to upload PowerPoint or PDF files in Collaborate Classic on Mac OS High Sierra.

Users of a computer using MacOS High Sierra (version 10.13) will receive an error message, Failure calling PPT to process (or a similar message), when attempting to upload a PowerPoint or PDF file into a Collaborate Original session. The workaround is to export the source file as JPEG images and upload into the session.



Keywords:issue, conversion, workaround   Doc ID:90944
Owner:Peter M.Group:Blackboard Collaborate
Created:2019-04-10 12:18 CDTUpdated:2019-04-10 12:19 CDT
Sites:Blackboard Collaborate, DoIT Help Desk, Learn@UW Utility, My UW System Portal, My UW-Madison Portal
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