Office 365 - Thunderbird - Changing a Saved Password

This document explains how to change a saved password in the Thunderbird email client. Follow these steps if you have recently changed or reset your WiscMail or WiscMail Plus email account password, and you use Thunderbird to save your email account passwords.

Note: These steps will not change the password to your email account, only the password that has been saved in Thunderbird. To change a WiscMail email account password, see the Reset NetID Password section of NetID - Modifying your Account. To change a WiscMail Plus email account password, see [Link for document 2557 is unavailable at this time.].

  1. Click on the Tools menu, then choose Options (On Macs: Go to the Thunderbird menu, then choose Preferences).
  2. In the "Options" window, click on the Security icon. Choose the Passwords tab.
  3. Click the Saved Passwords... button. A new window will open.
  4. SavedPasswordsInOptions.jpg

  5. In the new window click Show Passwords. You may be prompted for the master password.
  6. Highlight the old password you need changed, and click Remove. This will clear the old password from Thunderbird's saved passwords list.
    • You must remove both the incoming and outgoing server passwords.
  7. RemovePasswords.jpg

  8. Close the Password Manager and Options windows.
  9. Close/Quit Thunderbird, then re-open it.
  10. When Thunderbird attempts to get your mail, a "Mail Server Password Required" prompt will appear.
  11. Enter your new password. If you want the new password saved, check the box labeled Use Password Manager to remember this password.
  12. MailServerPasswordRequired.jpg

  13. Click OK. You should now be able to read your mail.
  14. When you send a message from your account for the first time, you will need to repeat Steps 8-9.
    • Thunderbird records two passwords for every email account: one for incoming mail, and one for outgoing mail.

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