White or Blank Screen When Installing Creative Cloud with Federated ID on Mac

Sometimes, when installing the Creative Cloud Desktop app on a Macintosh, the installation will display a blank screen at sign-in, which prevents completion of the installation:

This is a known bug as of 06/28/2019. As a workaround, Adobe recommends signing in with an Adobe ID during installation, and then signing out and signing in with your UW-Madison Federated ID after installation completes. Any Adobe ID will work during the initial installation, and anyone can get one for free here: https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html

Keywords	White or Blank Screen When Installing Creative Cloud with Federated ID on Mac Adobe Creative Cloud Desktop app Creative Cloud macintosh Suggest keywords	Doc ID	92769
Owner	Nick R.	Group	DoIT Help Desk
Created	2019-06-28 12:25:12	Updated	2024-02-01 08:43:47
Sites	DoIT Help Desk
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