Blackboard Collaborate Ultra - Known Issue: Ad blockers can cause buttons to not appear

Blackboard Collaborate Ultra users have reported that Ad Blockers can cause buttons such as the Share Now button to not appear.

Symptoms

Collaborate Ultra users have reported that Ad Blockers such as, "Ad Block Plus", can cause buttons to not appear. One example is when a presenter selects to File Share, the Share Now button at the bottom of the screen may be missing:

ShareNowMissing.png

Resolution/Workaround

Please follow your Ad Blockers instructions to disable your Ad Blocker for the Collaborate Ultra websites that you use. Usually, you can open your Collaborate Ultra session, click on your ad blockers icon in the browser and select to disable it for the page that you are currently on.

Here is an example using AdBlock Plus:

  1. Click on the ABP icon in your browser and then click the blue 'Enabled' button (looks like a power symbol)

    AdBlockEnabled.png

  2. Click Refresh to refresh the page

    ClickRefresh.png

  3. It should now be disabled (the button will turn red, as the following image shows)

    AdBlockDisabled.png