AWS Support Options

Comparison between AWS free support and DLT support

   AWS Basic Support  DLT Business support
 Price FreeAdds an additional 10% to a customer's bill
 Customer Service & Communities  Online access customer service, documentation, white papers and support forums  Online access customer service, documentation, white papers and support forums
 Best Practices  Access to 2 Core Trusted Advisor checks  Access to all Trusted Advisor checks
 Technical Support    24x7 support
 Severity and Response time   Severity 1 - Emergency Down. Live Transfer or 30 min if no SE available
Severity 2 - Critical, major functional issue. 1hr
Severity 3 - Major, no major impact on business systems.  8hrs
Severity 4 - Minor, functional or documentation questions. Next business day.

See Also:

Commonly Referenced Docs:

UW Madison Public Cloud Team Events
Online Learning Classes for Cloud Vendors
What Data Elements are allowed in the Public Cloud