Blackboard Collaborate Original - Known Issue: macOS Catalina (10.15) users are unable to use webcams in sessions

macOS users that have upgraded their operating system to Catalina (10.15) are unable to use their webcam in Blackboard Collaborate Original sessions.

Known Issue Symptoms

After upgrading to macOS Catalina (10.15), users will receive a "No video sources found" error when attempting to use their webcam.

BlackboardMacOSError.png

Affected Platforms

macOS Catalina (10.15)

Resolution/Workaround

On October 7th, 2019, Mac OS Catalina (10.15) was released. This release prevents Webcams from working in Collaborate Original (audio will work fine).

The vendor does not recommend upgrading to Catalina for Collaborate Original Mac users. If you have already upgraded to Catalina and require the use of the webcam, your options are:

  1. Downgrade to Mac OS 10.14 (instructions on how to do this, click here)
  2. Use Collaborate Ultra