NetID Login - Error Opening Content linked from Office 365

This document describes a login error that some users will encounter when following links to NetID-protected pages from Microsoft Word (Win).

Error

When following opening the linked page, the error message appears that reads "Sorry there was a problem."

sorry_there_was_a_problem.PNG

Solution

Microsoft has this issue documented on this page.

The steps are as follows:

  1. Download this file.

  2. Open/Run the MSI file.

  3. Follow the steps in the easy fix wizard.


If you run into any issues or have any questions, contact the DoIT Help Desk.