When you can't find a Blackboard Collaborate session recording, you can contact the DoIT Help Desk for assistance in potentially recovering it. First, it's important to have the following information ready, as it will be the information Blackboard Support will need.
Please note: There is no guarantee your recording can be recovered, but Blackboard Support can do their best to find and recover the recording.
Please have the following information at the ready:
- Session Name
- Session Guest Link
- Date of Session
- Time of Session
- Moderator Name
Once you have the above information, please contact the DoIT Help Desk for further assistance.