Blackboard Support: How a user can find and copy a Session ID

Starting on 01/04/2021, new Blackboard Collaborate Ultra recording processes will take effect; governing new Collaborate Ultra recordings. Please review: Blackboard Collaborate Ultra - Recording Storage Policy (New for Spring 2021)

This document provides instruction about how to obtain a Session ID for inclusion in requests to Blackboard Support.

You can direct users to find the Session ID via the Collaborate Ultra Scheduler by selecting the View Reports option in the session settings.


Collaborate Ultra Scheduler

Select any of the available View Report links.

Session Report Screen

Select the Copy icon to copy the Session ID to the clipboard.

Session Details Screen