WiscVPN - Static IP Troubleshooting

This document details troubleshooting steps for users experiencing issues logging in with or accessing certain materials that require a specific IP range obtained using the Static WiscVPN service.

For an explanation of the difference between a Static or Dynamic IP, see: WiscVPN - Static IP Addresses.

Users should first ensure the standard WiscVPN service is working by referring to: WiscVPN - How to Install, Connect, Uninstall, and Disconnect WiscVPN Palo Alto GlobalProtect.

To request a Static IP Address or find additional information, visit the Network Services Home Page here: Request a Static IP Address 

Static VPN Troubleshooting

  • Users MUST use the Palo Alto GlobalProtect client when using the static WiscVPN service - users will be returned a dynamic IP address if using a different client, which will prohibit access to some IP range gated services.
  • Users should log in to the static VPN service with the username format USERNAME_1 where "USERNAME" is usually the user's NetID. To confirm a user's username, they should contact the IT department responsible for assigning static IPs for the service they are attempting to access
  • If a user attempts to access the Static IP service while another device is already using the service via the user's account, the client will return a dynamic IP address. Users who work from multiple devices should always ensure they manually disconnect from the VPN client when finished using the static IP service to ensure they will receive a static IP when next attempting to connect.

Ensure Static VPN Connection

To ensure you are connected to a static VPN, follow these three steps:

  1. Check your IP address by Googling, "What is my IP?" Your IP address will appear at the top of the Google results page.
  2. Look up your static IP address in the UW system.
  3. Verify that the two IP addresses match. If they do not match, you are not connected to a static VPN.

Keywordsip dynamic fail connecting won't connect vpn global protect globalprotect network server range error access can't cannot denied remote work virtual private network wisc internet server local static not working request static   Doc ID99748
OwnerHelp Desk KB TeamGroupDoIT Help Desk
Created2020-03-30 14:00:48Updated2023-01-30 13:08:00
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