WiscVPN - Static IP Troubleshooting

This document details troubleshooting steps for users experiencing issues logging in with or accessing certain materials that require a specific IP range obtained using the Static WiscVPN service.

For an explanation of the difference between a Static or Dynamic IP, see: WiscVPN - Static IP Addresses.

Users should first ensure the standard WiscVPN service is working by referring to: WiscVPN - How to Install, Connect, Uninstall, and Disconnect WiscVPN Palo Alto GlobalProtect.

To request a Static IP Address or find additional information, visit the Network Services Home Page here: Request a Static IP Address 

Static VPN Troubleshooting

Ensure Static VPN Connection

To ensure you are connected to a static VPN, follow these three steps:

  1. Check your IP address by Googling, "What is my IP?" Your IP address will appear at the top of the Google results page.
  2. Look up your static IP address in the UW system.
  3. Verify that the two IP addresses match. If they do not match, you are not connected to a static VPN.