UW Internal Service Delivery
Definition 
An Internal Service Delivery (ISD) is the process of billing internally for the sale of goods or services. This can be done within a campus or between UW campuses. The billing unit will initiate creating the internal service provider, creating the catalog item, and creating the internal service delivery within Workday.
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- Internal Service Provider: The billing unit providing the goods or services.
- Catalog Item: The goods or services being sold by the billing unit.
- Internal Service Delivery (ISD): The Workday transaction used to bill the internal customer unit receiving the goods or services.
Related Reference Guide(s): N/A
Who
Department/Unit Initiators
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- Internal Service Delivery Data Entry Specialist
- Internal Catalog Data Entry Specialist - To create internal service provider and/or catalog items.
Department/Unit Approvers
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- Gift, Grant, Project, or Program Manager - If the internal service provider has been set up to require the receiving unit to approve.
- Cost Center Manager - Only for approving the internal service provider and/or catalog items.
*There are other approver roles at the campus level listed within the Create Internal Service Delivery Workday job aid.
Obtaining Access
If you need any security roles to complete this process, discuss with your next level leader. If approved, reach out to your department/unit’s Workday Role-Based Access Requester.
To check your security role access set up prior to Workday :
- Click on the Employee Lookup tab in Tableau.
- Enter your name in the legal name field (last name, first name).
*Tableau will not be updated after 7/1/2025. More information to come.
To find your department/unit’s Workday Role-Based Access Requester:
- Go to your Workday profile and click "Job” in the left navigation menu.
- Click “Support Roles” in the top header.
- In the Assignable Role column, scroll to find the Role-Based Access Requester.
Training
- Watch the how-to video in the Request to Become an Internal Service Provider Workday job aid
- Watch the how-to video in the Request Internal Catalog Items Workday job aid
- Watch the how-to video in the Create Internal Service Delivery Workday job aid
Prerequisites
How
SMPH Workday Pre-Transaction Process
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- N/A
Core Workday Job-Aids
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- If the internal service provider and catalog items are not set up, follow:
- Request to Become an Internal Service Provider
- Request Internal Catalog Items
- To create multiple internal catalog items, follow: Submit Internal Catalog Item Inbound EIB Template (FIN) (Workday job aid)
- To create multiple internal catalog items, follow: Submit Internal Catalog Item Inbound EIB Template (FIN) (Workday job aid)
- Create Internal Service Delivery
- To create multiple internal service delivery entries, follow: Submit Internal Service Delivery Inbound EIB Template (FIN) (Workday job aid)
- If the internal service provider and catalog items are not set up, follow:
Related Workday Job-Aids
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- N/A
Questions
Reach out to your applicable Dean’s Office Financial Management & Reporting Team member.