Issue

You may be logged into SIS more than once. You click Sign Out on one instance and the other instance signs out; or you navigate or click a link in one of the SIS instances and it gives you a logged out or password expired message.

The Advisor Center, Faculty Center, Student Center, Course Search & Enroll App all access SIS real-time data.

Resolution

To successfully have SIS open in multiple windows without one session impacting the other, do one of the following:

• In Google Chrome, select 3 dots customize button, select 'New incognito window'.
• In Mozilla Firefox, select 3 lines menu button, select 'New Private Window'.
  • If using containers, you may open tabs in separate containers.
• In Internet Explorer, use the menu path >File > New Session when opening a second instance.
• Open two different browsers, e.g., start Google Chrome and start Mozilla Firefox.