SIS/Service Indicators - Changing a Service Indicator
A Service Indicator, often referred to as a hold, that is on a student’s record indicates something that has been completed or needs to be completed, such as meet with an advisor or pay a fee. You may need to change something on a service indicator, such as Term, Start Date, Code, Reason, Amount, Contact or Comment.
You will most likely only change a service indicator if you are fixing a mistake; otherwise, it is recommended that you 'Release' a service indicator to delete it, and Add a service indicator to create a new one.
To change an existing service indicator on a student’s record, follow the steps below:
Step 1
From Home, select: Student Records WorkCenter, Manage Service Indicators. The Find page will display.
Tip: Menu navigation: > Campus Community > Service Indicators > Person > Manage Service Indicators
Step 2
Use the Find page to locate the student's record. A summary of the student's service indicators will display on the Manage Service Indicators page.
Step 3
Find the specific service indicator you wish to change and select its Code link. The Edit Service Indicator page will display.
Step 4
Change Start Date to the current.
Step 5
Change the appropriate field(s) as advised in the "Service Indicator Page Field Definitions" section.
Step 6
Select [OK] to save. The Manage Service Indicators page will display.
