Repair Services and Pricing

A list of the services offered by DoIT Repair.

Software Repair Services

Software services are NOT free for departmentally-owned computers.  All software services for departmentally-owned computers will incur a minimum $80 charge.  Departments are strongly recommended to contact their own IT support prior to checking in a computer to DoIT Repair for software work.  Often, the department's IT support staff can resolve these issues on their own. 

ServiceFee Notes
Malware or virus removal$0
General software repair$0Blue screens, kernel panics, apps don't work, etc 
Reinstall operating system (destructive / all data will be lost)$0 
Adding Windows OS to a Mac$0* Please see DoIT Repair - Installing Windows on Apple Computers
Migrate data from working computer to new computer (must be purchased from TechStore)$0Old computer must turn on and function.  If old computer is non-functional, see "Data Transfer" below. 

Generally, we will not install applications or programs (Microsoft Office, Adobe products, VMWare Fusion, browsers, etc) for customers.  The Service Desk can show customers how to install software.  

Hardware Repair Services

ServiceFee Main ArticleWarranty 
Warranty Repair - Apple Limited or AppleCare Protection Plan$0*Document 38879 is unavailable at this time. Remaining warranty period 
Warranty Repair - Dell Next Business Day (NBD) with Complete Care$0*Document 43432 is unavailable at this time. Remaining warranty period
Warranty Repair - Dell Next Business Day (NBD) without Complete Care$0*Document 43432 is unavailable at this time. Remaining warranty period 
Warranty Repair - Dell Rapid Response Depot (RRD) with Complete CareLabor, $80/hr, minimum $80*Document 43432 is unavailable at this time. Remaining warranty period 
Warranty Repair - Dell Rapid Response Depot (RRD) without Complete CareLabor, $80/hr, minimum $80*Document 43432 is unavailable at this time. Remaining warranty period 
Warranty Repair - Consumer Priority Service (CPS) $0*Document 44974 is unavailable at this time. Remaining warranty period, or remaining coverage dollar amount
Warranty Repair - SafeWare$0*Document 44974 is unavailable at this time. Remaining warranty period, or remaining coverage dollar amount
T&M - Standard Repair ServiceParts and labor, $80/hr, minimum $80
Shop Warranty - 30 days
T&M - Expedited Repair ServiceParts and labor, $120/hr, minimum $120
Shop Warranty - 30 days 
T&M - Emergency Repair ServiceParts and labor, $160/hr, minimum $160
Shop Warranty - 30 days

* Expedited rates are $120/hr, even for warranty work (this allows customers to effectively skip most of the line in front of them).  We will begin working on the computer within one business day, and we will install any parts within one business day of receiving them. 
* Emergency rates at $160/hr, even for warranty work (this allows customer to effectively skip all of the line in front of them).  We will begin working on the computer within two business hours, and we will begin installing any parts within two business hours of receiving them.  

Tablet Repair Services

ServicesFee Main Article Warranty 
Warranty Repair - iPad (no damage)$0Document 39547 is unavailable at this time. Remaining warranty period 
Warranty Repair - iPad with damage and AppleCare+$49 Document 39547 is unavailable at this time. Remaining warranty period
T&M Repair - iPadSee technician for quote Document 39547 is unavailable at this time. 90 days
Other tabletsNot offered at this time n/a n/a 

Data Services

ServiceFee Notes Warranty 
 Data Recovery, per drive $160Flat rate charge for the attempt.
No guarantee that data can be recovered.
No warranty offered
 Data Transfer $80Source and Destination drives must be fully functional.  If any drive is failing / damaged, see Data Recovery service.No warranty offered
 Data Destruction, per drive $40Securely erase data from a drive using US Department of Defense security standards.No warranty offered

Windows programs cannot be recovered or transferred.  We can attempt to recover Apple applications, but this is more difficult than recovering other types of files (say, documents or music).  Apple applications can be transferred.  

Other Services

ServiceFee Notes Warranty 
Electronics Recycling$0Handled by Service Desk, must be personal equipment (departments use SWAP)n/a 
Encore consultation $0Handled by Repair
Quick Install - RAM$20 Document 13826 is unavailable at this time. n/a
Quick Install - Hard Drive$40Document 13826 is unavailable at this time. n/a
Keycap Replacement (Apple portables only)$20Document 13826 is unavailable at this time. n/a
Headphone Jack Obstruction Removal$20Document 13826 is unavailable at this time. n/a
Screw Replacement (exterior only)$5Document 13826 is unavailable at this time. n/a


*Please note: Repair does not offer phone repair services at this time. We will still provide best effort support for phones at walk-in (for example, setting up wiscmail on a phone)




Keywords:repair, hardware, price, pricing, cost, T&M, time, materials, service, services, list, software, warranty, ipad, iphone, mobile, phone, tablet, safeware, cps, recycling, dust, fan, blowout, blow, quick, install, "quick install", RAM, data, cracked screen, android   Doc ID:44969
Owner:David S.Group:DoIT Repair
Created:2014-11-14 08:34 CSTUpdated:2017-10-06 09:05 CST
Sites:DoIT Departmental Support, DoIT Help Desk, DoIT Repair, DoIT Tech Store
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