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Administration - How the Hub Communicates with Their Customers

Details the various ways the Hub communicates with their customers in the departments.

Audience

  • Entomology, Plant Pathology, and Forest & Wildlife faculty, students, and staff; Hub staff

Overview

Email

This is our primary communication channel.  We send announcements via the Google email lists.   

Texting

We do not use texting to communicate with customers.  The numbers listed on the phone list are not smart phones, so please don't try to text to them. 

Video Meetings

Hub staff can meet by Microsoft Teams, WebEx, or Zoom conferencing software.  Please email them to book an appointment.

Server/Power Outages

The homepage of the Hub website includes a list of planned and unplanned server and power outages for Russell Labs, and for campus.  Russell IT and Facilities and Instrumentation staff use the all-building email list to notify faculty, staff and students of upcoming planned outages.

Unplanned Equipment Outages (e.g. autoclave, heat, etc.)

Facilities and Instrumentation staff use the all-building email list to notify faculty, staff and students of problems and outages with equipment and services.

Hub Newsletter

We publish the newsletter twice a year in Spring and Fall semester.  The newsletter is stored on the Hub website, including back issues.  
You can find links to the newsletter on the homepage of the Hub website.

Hub Website

The Hub website contains:
  • Contact info for Hub staff, including a list by task
  • Area pages Hub units, including managers and staff
  • Resources pages for several Hub areas
  • Projects list of current campus projects that Hub staff are working on

Grad Student Orientation Meetings

Each semester, our Student Service Coordinator holds orientation meetings for new grad students.

Other Units

Mandatory email subscriptions:

  • CALS publishes eCALS via email to all CALS employees.  

  • University Communications publishes the Inside UW-Madison newsletter by email to faculty and staff. 

  • UW Human Resources publishes Working at UW by email to UW employees.  

  • Office of the Vice Chancellor for Research and Graduate Education (OVCRGE) publishes Research at UW by email to faculty and staff.  

  • The UW-Madison Police Department publishes Badger Beat by email to faculty and staff.

Optional Publications:

Questions



Keywordscommunication channels, email, texting, chat, Hub website, server outage, power outage, equipment outage, Hub newsletter, grad student orientation   Doc ID110062
OwnerDixie L.GroupRussell Labs Hub
Created2021-04-02 11:54:14Updated2023-07-27 15:22:44
SitesRussell Labs Hub
Feedback  0   0