WiscVPN GlobalProtect (Windows) - Installing, Connecting, and Uninstalling

This document contains instructions for installing, connecting, disconnecting, and uninstalling the GlobalProtect VPN client on Windows.

Installing the GlobalProtect VPN client

Download the Client

You must download one of the GlobalProtect versions below. It is a common mistake to download the app version from the Windows store, which is not part of the standard installation process.

Note: You must be connected to the campus network or already have VPN access to download the following files.

If you are unsure of which version to download, please see Windows (Vista, 10, 11) - Determining 32-Bit, 64-Bit, or ARM Versions

Windows 7 and 8 are no longer supported by this version of GlobalProtect.

To install legacy versions of the client, please visit Index of Clients. You must be on the UW Madison Campus wireless network to access the list of clients.

Downloading the client while not on campus

Installing on Your Computer

After downloading the file, navigate to your Downloads folder and locate the .msi or .pkg file. Double-click it to begin the installation.
Follow the prompts given to you by the setup wizard.
If a Windows Security prompt pops up, click Allow.
Click Close to finish the installation.

Note: If you are having trouble installing WiscVPN, try disabling the antivirus on your machine (if you have one). When you are done with the installation, re-enable your antivirus. Reboot your computer before trying to connect to WiscVPN. Please refer to the Microsoft Support documentation for instructions to do so.

For more information, please see the official Palo Alto documentation: Download and Install the GlobalProtect App for Windows