Scholarships@UW-Madison - Recommender Help and FAQ

FAQs for recommenders submitting recommendations through Scholarships@UW-Madison.


What internet browsers do you support?

We recommend using the latest version of either Firefox, Chrome or Internet Explorer. We cannot currently guarantee success with Safari or Opera
 

I'm having trouble uploading a recommendation.  What do I do?

We recommend saving your recommendation as a PDF file before uploading.  PDF files successfully upload more consistently than Word files.
 

I got an error message. What does it mean?

Here are some common errors and corresponding advice: 

  • MESSAGE:
     Login information incorrect.

    ADVICE:
    You most likely attempted to enter the recommendation website using an incorrect link. Please ensure you are entering the website using the link from the recommendation request email.  If you have lost the email, please have the student send a recommendation request reminder and enter the website using the link provided in the email.
  • MESSAGE:
    No query string on request.
    No [parameter name] on request. (Parameter name could be email, ID, etc.)

    ADVICE:
    You most likely have only copied a portion of the web address from the email. Click the link directly from the email. If the link isn't clickable, or the issue persists, copy the entirety of the address into Notepad (or equivalent text program), remove all line breaks, then copy into your web browser.
  • MESSAGE:
    The application or the need for a recommendation has been cancelled.

    ADVICE:
    The student requesting the recommendation has most likely cancelled the request for recommendation. Please contact the student for confirmation.
  • MESSAGE:
    This recommendation has already been declined.

    ADVICE:
    You have already declined this request. If it was done accidentally, please contact the student to have a new recommendation request created and sent.

  • MESSAGE:
    This recommendation has already been completed.

    ADVICE:
    You have already completed this recommendation. If it was done accidentally, please contact the email address listed in the request email.

How do I submit a recommendation?

When your student chooses you as a potential recommender, you will be sent an email with a request for a recommendation.  To begin a recommendation, click 'Visit the Recommendation site', respond to the recommender questions, upload recommendation documents, and then click 'Certify and Submit.'


What if I accidentally decline a recommendation?

If you accidentally decline a recommendation, contact the student and have them send you another request email.


How do I save my progress to return to the recommendation at a later time?

To save your progress before the recommendation is complete, click the 'Save Responses' button at the bottom of the recommendation page.  You may access the recommendation page again by clicking the link in the request email sent to you by the student.


What if I can't submit the recommendation electronically?

Sorry, but we can only accept recommendation submissions via this system.


Who can I contact for more help?

If you are having technical difficulties, please contact the Help Desk at (608) 264-4357(HELP).  For other assistance, you may respond to the email sent by your requesting student.




Keywords:scholarships recommendation, application, hel,p how do I submit, submission problems, can't save, return accidentally, errors, upload file   Doc ID:17060
Owner:Keith B.Group:Scholarships@UW-Madison
Created:2011-02-24 18:00 CSTUpdated:2017-05-04 10:06 CST
Sites:Scholarships@UW-Madison
Feedback:  1   5