InfoLab - Papercut Manager Interface

InfoLab Managers who have InfoLab Manager System Administrator accounts in LSS should have administrator access to the Papercut interface.

From this interface Managers will be able to see the printer queues that they have administrative privileges for.

The Jobs Pending tab can be used to facilitate printing or canceling print jobs as appropriate.

Note: If they proceed with Printing a pending job the patron will be charged accordingly.

For Refunds:

1. Select the print queue that the job was printed to.
2. View the Job Log for that queue
3. Select "Refund" for the appropriate print job
4. Proceed as appropriate entering a note as to why you are issuing the refund
5. After you complete the refund process you should see "REFUNDED" next to the print job

NOTE: All Refunds go back into the Print "purse" for the patron. There is not a way to refund to the patron's general Wiscard account or other.