Trend Micro - Getting Help from Customer Support

This article describes the available support routes for Trend Micro, and information on what situations Trend Micro can provide assistance for.

Introduction
Trend Micro Antivirus software is available for UW faculty and staff for the purposes of protecting personally owned macOS devices. Faculty and staff can obtain one annual Trend Micro license from the campus software library every 350 days, and this license allows the user to install Trend Micro security software on up to 5 personal devices (including macOS, Windows, iOS, and Android). If, at any time, you run into issues installing or operating Trend Micro on your computer, you may reach out to Trend Micro support for assistance.

Getting Help With Trend Micro Products
Trend Micro Support is available to assist you with just about any question you may have or assistance you may need with the tool. This includes the following support areas listed below:

  • Trend Micro account setup, account access, account operation
  • Installing Trend Micro AV products on your device
  • Operating Trend Micro AV products on your devices (running scans, configuring other features, etc)
  • Issues or bugs with Trend Micro AV products on your devices
  • Troubleshooting an infection and assisting with malware cleanup on your device
  • Any additional questions you may have about Trend Micro products


Options for obtaining Trend Micro support are listed below:




Keywords:trend micro help support assistance help desk contact customer service trendmicro antivirus anti virus   Doc ID:102045
Owner:Oakes D.Group:Office of Cybersecurity
Created:2020-05-13 08:56 CSTUpdated:2020-08-28 08:58 CST
Sites:DoIT Help Desk, Office of Cybersecurity
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