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LastPass - How to delete your LastPass account

After you migrate to 1Password and have validated all your secrets are accurately migrated, it is suggested you delete your LastPass account. This ensures your account data isn't left behind. LastPass accounts won't be deleted when the UW-Madison license expires, they'll be converted to free accounts.

Warning: Please be aware that deleting your account is permanent and cannot be undone.

It is strongly recommended that you migrate to 1Password before proceeding, as this operation cannot be undone.

Deletion steps vary depending on whether you are able to login to your account or you don't know you primary password.

Delete LastPass Account Delete LastPass Account with Unknown Primary Password 


Delete LastPass Account

To proceed with the account deletion process, do the following:

  1. If you are already logged in to your LastPass account, you can navigate directly to the My Account page at https://lastpass.com/my.php. Continue at Step 3. Otherwise, login at Step 2.

  2. Log in to LastPass and access your vault by doing either of the following:

  3. Select Account Settings in the left navigation menu.

    • Account Settings

  4. Under Account Information, locate the "Links" section and select My Account.

    • My account link

  5. Select Delete or Reset Account.

    • Delete or reset account

  6. On the "Delete Your Account" page, select Delete.

    • Delete your account

  7. Optional:  If desired, provide a reason you are deleting your account. This is not required.

    • Feedback delete

  8. Select Delete.

  9. When prompted, select Yes > Yes > OK.

    • Confirmation
    • 2nd confirmation
    • Confirmation message

Results: You have permanently deleted your LastPass account.

What to do next: Uninstall the LastPass browser extension. https://link.lastpass.com/uninstall-lastpass


Delete LastPass Account with Unknown Primary Password

To delete your LastPass account, do the following:
  1. Open a web browser and go to https://lastpass.com/delete_account.php.

    • LastPass Delete Options

  2. Select Delete.

  3. When prompted, click No to indicate that you do not know your master password.

    • Remember Password Prompt

  4. Enter your account email address, then click Send Email.

    • Enter email

  5. Check your inbox and click the link within the email from LastPass to confirm that you want to continue with your account deletion.

    Result: You are redirected to the "Delete Your Account" page.

  6. If desired, provide the reason you are deleting your account and/or feedback.

    • Feedback delete

  7. Click Delete.

  8. When prompted, click Yes > Yes > OK.

    • Confirmation
    • 2nd confirmation
    • Confirmation message
Results: You have permanently deleted your LastPass account.
What to do next: Uninstall the LastPass browser extension. https://link.lastpass.com/uninstall-lastpass



Important Note from UW Health: Please DO NOT store credentials for UW Health or Meriter systems in 1Password.




Keywords:
1Password, password manager, LastPass, delete, account, migration, next steps 
Doc ID:
147015
Owned by:
1Password Team in Cybersecurity
Created:
2024-12-16
Updated:
2025-03-27
Sites:
DoIT Help Desk, Office of Cybersecurity