Trend Micro - Installing Trend Micro AV on Your Personally Owned macOS Device

This article describes the process of downloading and installing Trend Micro on a personally owned macOS device. UW-Madison provides Trend Micro Maximum Security for Faculty and Staff with personally-owned Mac computers. For personally owned Windows PC's, the Office of Cybersecurity's recommended solution is the built-in protection suite, Windows Defender. You can learn more about Windows Defender here.


First-time Installation and License Activation of Trend Micro for Mac

Note: If Symantec, or any other antivirus software is currently installed on your computer, you must uninstall it for Trend Micro to function properly. Instructions on uninstalling Symantec are available here.

    1. Navigate to the UW-Madison Software Library and select Anti-Virus Software for Personally-Owned macOS Devices by Trend Micro under the Vendors header. 
      Campus software library highlighting the item "Anti-virus Software for personally-owned macos devices by trend micro" underneath the vendors header 


    2. This will open further information for Trend Micro including the download link. To download click the drop down for Trend Micro Maximum Security 1 Year Subscription & Download then click View Item Page.
      Trend Micro futher information page highlighting the hyperlink "view item page" underneath the dropdown for trend micro maximum security 1 year subscription & download

    3. Click the Trend Micro Maximum security button and agree to the license terms. You should receive an email in the next few minutes from noreply@doit.wisc.edu or licensing@doit.wisc.edu containing your one-year license key.
      activation key highlighted at the end of the email received by doit
    4. Now that you've obtained your one-year license key, it's time to activate and install the software. Please use either the QR Code or www.trendmicro.com/activate to start the activation process. The installation process can be found at www.trendmicro.com/myaccount under the download tab. 
      How to activate trend micro, qr code to activate, or go to www.trendmicro.com/activate

      Note: If you encounter any issues with the installation or setup of Trend Micro past this point, please reach out to Trend Micro customer support for assistance. Trend Micro is available to help with any issues you may have installing the tool and setting up your account.  

    5. Your license key will be valid for 360 days starting the day you install/enter the license key into a Trend Micro application for the first time. You can request a new license key from the UW-Madison Software Library (as in step 1 above) 351 days after receiving your first key (as in step 2 above). When the time comes, please follow Trend Micro's instructions on How to Change your Trend Micro Activation Code.

If you encountered any issues along the way, or have questions, feel free to reach out to Trend Micro customer support for assistance.


Keywords:
consumer AV anti-virus trend micro maximum security installing obtain license trendmicro antivirus anti virus 
Doc ID:
101587
Owned by:
Rachel L. in Cybersecurity
Created:
2020-04-30
Updated:
2026-05-18
Sites:
DoIT Departmental Support, DoIT Help Desk, Office of Cybersecurity