Fix VPN Device Compliance Notice Issues

Below are instructions to resolve a GlobalProtect VPN Device Compliance Notice, including how to view compliance notices after closing the notification window.

Important: If you are using a UW-Madison owned or managed device, contact your local/departmental IT support staff before applying updates, installing software, or changing any system settings.

How to Check Your Device Compliance Notices

To view VPN Device Compliance Notices that apply to your device please follow the steps below:

Android, ChromeOS, iOS & iPadOS

  • You must be connected to the VPN to view the notices.
  • Open the Palo Alto GlobalProtect client.
  • Click the Notification icon (bell).
  • Scroll or slide side-to-side to view your notifications.
    • Some ChromeOS configurations may not properly display the notifications.
  • Contact your local/departmental IT support or follow the instructions below to make your device compliant.

Linux, macOS & Windows

  • You must be connected to the VPN to view the notices.
  • Open the Palo Alto GlobalProtect client.
  • Click the Menu button (hamburger icon) in the client window and select Settings.
  • Select Notifications from the options on the left side of the window.
  • Click the notification you wish to view.
    • It may take a moment for the notification to load or you may need to scroll to view the full notification.
    • The notifications may not fully display in the main window. You may need to scroll through white space and click on each available notification to view it.
  • Contact your local/departmental IT support or follow the instructions below to make your device compliant.

Missing Security Updates & Unsupported Operating System

Use the instructions below to check for updates. If you still receive a VPN Device Compliance Notice and no updates are found, please verify that your device is capable of running a vendor supported operating system that receives security updates.

Android

ChromeOS

iOS & iPadOS

Linux

macOS

Windows

  • Update Windows
  • Windows 10 Extended Security Updates - Microsoft offers a program to extend support for certain versions of Windows 10.
    • For personally-owned devices support is available until October 12, 2027 and more information is available at Windows 10 Consumer Extended Security Updates (ESU).
    • For university-owned or managed devices, please contact your local/departmental IT support staff for more information.

Real-Time, Current Antivirus

Below are examples of free antivirus products that meet the UW-Madison Security Policy Standard when real-time protection is enabled and definitions are current. If you use a product not listed here, consult your vendor’s documentation to verify it meets these requirements.

You may receive inaccurate alerts for Real-Time, Current Antivirus if your GlobalProtect client is not current or your antivirus product has just completed an update.

Linux

macOS

macOS includes built-in antivirus technology called XProtect.

For additional protection, Trend Micro Antivirus for Mac is available for faculty and staff personally owned devices.

Windows

Windows includes built-in antivirus technology called Microsoft Defender Antivirus.

See Also


Keywords:
antivirus anti-virus anti-spyware anti antispyware real-time realtime malware virus operating system os updates update windows mac macos system linux BYOD personal computer phone smartphone tablet iPad iPhone Chromebook laptop desktop endpoint cybersecurity cyber security compliance protect device patches vpn device compliance notice missing globalprotect global protect hip check checks host information profile notification standard standards uw-526 view access 
Doc ID:
160763
Owned by:
Kerry T. in Smart Access
Created:
2026-04-17
Updated:
2026-08-04
Sites:
DoIT Help Desk, Smart Access