Fix VPN Device Compliance Notice Issues

Below are instructions to resolve a GlobalProtect VPN Device Compliance Notice.

If you received a compliance notification on a UW-Madison owned device, please check with your local/departmental IT support staff before following this guide.

Missing Security Updates & Unsupported Operating System

Use the instructions below to check for updates. If you still receive a VPN Device Compliance Notice and no updates are found, please verify that your device is capable of running a vendor supported operating system that receives security updates.

Android

ChromeOS

iOS & iPadOS

Linux

macOS

Windows

Real-Time, Current Antivirus

Below are examples of free antivirus products that meet the UW-Madison Security Policy Standard when real-time protection is enabled and definitions are current. If you use a product not listed here, consult your vendor’s documentation to verify it meets these requirements.

Linux

macOS

macOS includes built-in antivirus technology called XProtect.

For additional protection, Trend Micro Antivirus for Mac is available for faculty and staff personally owned devices.

Windows

Windows includes built-in antivirus technology called Microsoft Defender Antivirus.

See Also


Keywords:
antivirus anti-virus anti-spyware anti antispyware real-time malware virus operating system os updates update windows mac macos system windows linux BYOD personal computer phone smartphone tablet iPad iPhone Chromebook laptop desktop endpoint cybersecurity cyber security compliance protect device security patches vpn device compliance notice 
Doc ID:
160763
Owned by:
Kerry T. in Smart Access
Created:
2026-04-17
Updated:
2026-04-28
Sites:
DoIT Help Desk, Smart Access