Support Limitations:

The UW Madison SSL/TLS Server Certificate Service does not directly support end-user local systems, for the generation of CSRs, installing certs, etc. on said systems.  We provide the means to obtain/deliver the certificates with InCommon/CertiNext.

We highly recommend auto-renewing certificates with a service like LetsEncrypt or for closed systems see: SSL/TLS Certificate - Automatically Issue and Renew InCommon with ACME

Support Options:

• Call the DoIT Help Desk (4-HELP)

• Contact servercertificates@doit.wisc.edu

• Direct Support from Incommon/CertiNext:

  • Knowledge Base and Ticket Submission: https://incommonsupport.certinext.io/portal/en/home

  • Join and search the user forum for cert-users@incommon.org to see if another University has a solution to the issue: https://lists.incommon.org/sympa/info/cert-users/