ECMS - Thorough Reinstall of Perceptive Content desktop client

IMPORTANT NOTE: This documentation is intended for use by your authorized IT support personnel. 

1. Log into the workstation as a user with Local Administrator privileges.

2. Set Data Execution Prevention (DEP) for essential Windows programs and services only.

   1. In the Start Menu search or run dialog, enter SystemPropertiesAdvanced.exe
   2. In the Performance box, click the [ Settings... ] button.
   3. Under the  /Data Execution Prevention\  tab, ensure that Turn on DEP for essential Windows programs and services only is selected. Apply changes as necessary.
      

3. Turn off UAC.

   1. In the Start Menu search or run dialog, enter UserAccountControlSettings.exe
   2. Move the slider to the third option for Notify me only when apps try to make changes to my computer (do not dim my desktop)
   3. Click [OK]

4. Verify that the current local administrator account has Full control permissions to both of the following folders:

   • C:\Program Files (x86)\ImageNow

   • C:\ProgramData\ImageNow

5. Uninstall and then reinstall the client (as a local administrator).

6. Navigate to the file C:\Program Files (x86)\ImageNow\etc\inowprint.ini. Open it in a text editor and edit the "Save" section of the file as follows:

   • Remove the asterisk from this line: *[Save] (if present)

   • Change BW to Optimal from this line: Color reduction=BW

7. Check to see if the issue is now resolved.