KB User's Guide - Documents Tab - Displaying Image link or Zip File link in a document
KB Admins may want to provide a link to an image file, a folder, or a zip file instead of embedding them directly into a document. Linking keeps the page uncluttered and allows Users to download the file if they choose. This document outlines two methods for displaying an image link within a KB document.
Create an Image link in a KB document
Users will be presented with a link to click.
Example: Purple Starfish
Insert the Image into your Image Attachment Folder
- Click the Attachments folder button (paperclip icon
) in the editor toolbar. - An Attachment folder for document XXXXX modal will appear.
- Drag and drop your image file into the upload area, or click Browse to upload.
Insert the Image Link into Your Document
- Select the Image
- In the editor toolbar, click the Attachments Folder button (paperclip icon ).
- The Attachment folder for document XXXXX modal will open.
- Locate your image and click the box in the Select column. (see red box in the image below)
- Copy the Image Path
- On the right side of the modal, the selected image will appear.
- Click Copy Path link beneath the image (the red arrow in the image below points to the link).
- Insert the Image Link into Your Document
- Place your cursor where you want the image link to appear.
- Click the Insert/Edit link icon in the editor toolbar
- In the Insert/Edit link modal:
- Paste the copied path into the URL field.
- Enter the text you want to display in the Text to display field.
- (Optional) Change Open link in from the defaulted Current Window to New Window (as seen in the image below).
- Click Save
Create a Zipped file link in a KB Document
Users will be presented with a link to click to access the zipped content.
Example: Examples of Starfish
Prepare the Zip File
- Compress the file on your computer to create a .zip.
- Upload the .zip file
- Click the Attachments folder button (paperclip icon ) in the editor toolbar.
- An Attachment folder for document XXXXX modal will appear.
- Drag and drop your .zip file into the upload area, or click Browse to upload.
Insert the Zip File Link into Your Document
- Open the Attachments section in the panel on the right and locate your .zip file.
- Locate your .zip file in that list.
- Click Insert link.
- An Insert File Link modal will appear.
- Enter a description of your .zip file in the Link display text field.
- (Optional) Check Open in a new tab if you want the file to open in a new window.