NetID Login - "Stale Request" Error in Safari
When you are attempting to log in to a UW-Madison service or attempting to access a link that requires NetID authentication, you may receive a "Stale Request" error; sometimes this error window may read, "Sorry, there was a problem." This error can occur if cookies are blocked while browsing Safari on MacOS or iOS. Instructions on how to unblock cookies are outlined in the panels below.
Note: This document is only applicable to Safari. If you are using a different web browser or these instructions fail to work, use the following instructions: NetID Login - How to Fix a "Stale Request" Error.
Safari on MacOS
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In the upper left-hand menu bar, select Safari and then Preferences.
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In the window that appears, select the Privacy tab and uncheck the Block all cookies option.
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Completely close Safari. If these steps do not fix the issue after restarting Safari, follow the steps in NetID Login - How to Fix a "Stale Request" Error, or use a different browser.
Safari on iOS
- Open Settings.
- Scroll down or search to find Safari. If you are using a device operating on a newer version of iOS, you may have to first navigate to the Apps tab within Settings and select Safari.
- Make sure that Block All Cookies is toggled off. It should look like the example below:
- Close Safari and try again. If these steps do not fix the issue after restarting Safari, follow the steps in NetID Login - How to Fix a "Stale Request" Error, or try a different browser. Browsers such as Chrome and Firefox are available to download from the App Store.
Note: If are using a version of iOS that is older than iOS 7, you can find instructions on enabling cookies here: Enabling Cookies for Safari on Old iOS Versions.