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DoIT Shared Tools - JIRA - Service Offerings

The DoIT Shared Tools team supports a JIRA Software instance with with limited to no customizations. To better understand what you can do in, we recommend contacting the Shared Tools team and requesting a need analysis.

What can be done in the DoIT JIRA Software instance?

  • A single standardized project(s) in DoIT’s JIRA Software instance
  • Scrum and Kanban boards for Agile project management
  • Epics, versions, releases, and parallel Sprints
  • Issues and request types
    • Epic
    • Story
    • Task
    • Bug
  • Workflow
    • To Do
    • In Progress
    • On Hold
    • Done/Completed
  • Global labels shared with all projects in the instance
  • Custom fields per project
  • Internal comments to team members only
  • Reporter
  • Assignee
  • Watchers
  • Email handlers can pull in emails into the platform and assign them to a designated user.


  • Due to licensing limitations, external collaborators can not have accounts in the DoIT JIRA instance.
  • Currently, emails can be pulled into a queue and assigned to a specific individual. However, Atlassian is deprecating the plugin used in support of JIRA Service Desk.
    • The plugin may be discontinued in favor of JIRA Service Management.
    • Replies to external partners are not added to JIRA issues.
  • Ability to transfer tickets to different service teams depends on the project structure and access.
  • Advanced workflow and customizations require administrative requests. 
    • Custom notifications
    • Workflows
    • Labels
    • Issue configurations
    • Issues/request types
    • Field configuration

Supported Workflows & Features

diagram of the standard workflows and features that are supported to do, in progress, on hold, done

Diagram of the Supported Workflows & Features

Keywords:JIRA, service offerings, workflows, request types, customizations   Doc ID:111145
Owner:Vanessa T.Group:Shared Tools
Created:2021-06-01 15:03 CSTUpdated:2022-01-20 14:31 CST
Sites:Shared Tools
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