DoIT Shared Tools - JIRA - NetID login problem and the Auto-Inactivated User

JIRA users who once had access to JIRA, find they no longer can access it. This document discusses the inactivation on a JIRA user account and how to regain access.

    Account Auto Inactivation

    After a period of inactivity, DoIT JIRA user accounts are auto-inactivated. This is in an effort to conserve our license count.

    How Can I Tell if My Account has been Inactivated?

    Users who have accessed JIRA at one point in time will immediately be asked to authenticate via the Wisconsin Federation page. Once the correct organization is selected, you should be led directly to JIRA.

    The image below shows the Wisconsin Federation picklist.

    However, if you encounter a form like the one below, where, no matter how carefully you enter your NetID and password, you still get the error message, "Sorry, your username and password are incorrect - please try again". It's very likely your account has been auto-inactivated and you will need to contact

    The image below is an Atlassian-delivered form displaying the error message.

    How do I Reactivate My Account?

    Please email and provide the following information:

    • First and last name
    • NetID
    • Email address you want on your account
    • Jira project name(s) to which you need access


    Dear Jira Admins,

    I am not able to access DoIT-JIRA and suspect my account has been inactivated. Please reactivate.

    • Name: Buckingham Badger
    • NetID: bbadger
    • Email:
    • Jira Project Names: HRS and SFS

    What happens next?

    Once your email is received, a Jira Admin will look up your account to see if it has, indeed, been auto-inactivated.

    The image below shows the JIRA Admin view of a user account: note how the name, username and email address fields are crossed out and the account is labeled as Inactive. The red arrow points to the last time this user had accessed DoIT JIRA.

    A Jira Admin will respond to your email as soon as possible. We will assist you with updating your email address and put you in contact with the appropriate Project and Kanban/Scrum board Admins for additional access.

    Keywords:jira log in net Id change password can't access locked out unable to log in stuck deactivate reactivate enable fix update account lost lose cant regain access restore   Doc ID:89360
    Owner:Teresa A.Group:Shared Tools
    Created:2019-01-29 11:16 CSTUpdated:2019-09-10 10:24 CST
    Sites:DoIT Staff, Shared Tools
    Feedback:  3   0