Fix VPN Device Compliance Notice Issues
Important: If you are using a UW-Madison owned or a managed device, contact your local/departmental IT support staff before applying updates, installing software, or changing any system settings.
View Device Compliance Notices
In many cases the easiest way to check your device compliance status will be to visit WiscVPN GlobalProtect HIP Notification Compliance Check while connected to WiscVPN. To view VPN Device Compliance Notices that apply to your device within the GlobalProtect client itself please follow the steps below. You can view example notifications at WiscVPN Device Compliance Notification Samples.
Android, ChromeOS, iOS & iPadOS
Android & ChromeOS: There is a known bug in the GlobalProtect client used on Android and ChromeOS that prevents notifications from displaying properly. The vendor is aware of this issue and plans to provide a client update to resolve this.
- You must be connected to the VPN to view the notices.
- Open the Palo Alto GlobalProtect client.
- Click the Notification icon (bell).
- Scroll or slide side-to-side to view multiple notifications.
- Some ChromeOS configurations may not properly display the notifications.
- Contact your local/departmental IT support or follow the instructions below to make your device compliant.
Linux, macOS & Windows
macOS: There is a known bug in the GlobalProtect client used on macOS that may cause notifications to be difficult to read in dark mode and may cause additional white space at the end of each notification, requiring scrolling to view additional notifications. The vendor is aware of this issue and plans to provide a client update to resolve this.
Windows: There is a known bug in the GlobalProtect client used on Windows that may cause certain notifications to be hidden. Additional steps have been taken within the notifications to avoid this. The vendor is aware of this issue and is working to develop a solution.
- You must be connected to the VPN to view the notices.
- Open the Palo Alto GlobalProtect client.
- Click the Menu button (hamburger icon) in the client window and select Settings.
- Select Notifications from the options on the left side of the window.
- Click the notification you wish to view.
- It may take a moment for the notification to load or you may need to scroll to view the full notification.
- The notifications may not fully display in the main window. You may need to scroll through white space and click on each available notification to view it.
- Contact your local/departmental IT support or follow the instructions below to make your device compliant.
Fix Missing Security Updates & Unsupported Operating System
Use the instructions below to check for updates. If you still receive a VPN Device Compliance Notice and no updates are found, please verify that your device is capable of running a vendor supported operating system that receives security updates.
Android
ChromeOS
iOS & iPadOS
Linux
macOS
Windows
- Update Windows
- Windows 10 Extended Security Updates - Microsoft offers a program to extend support for certain versions of Windows 10.
- For personally-owned devices support is available until October 12, 2027 and more information is available at Windows 10 Consumer Extended Security Updates (ESU).
- For university-owned or managed devices, please contact your local/departmental IT support staff for more information.
Fix Real-Time, Current Antivirus
Below are examples of free antivirus products that meet the UW-Madison Security Policy Standard when real-time protection is enabled and definitions are current. If you use a product not listed here, consult your vendor’s documentation to verify it meets these requirements.
Linux
macOS
macOS includes built-in antivirus technology called XProtect.
For additional protection, Trend Micro Antivirus for Mac is available for faculty and staff personally owned devices.
Windows
Windows includes built-in antivirus technology called Microsoft Defender Antivirus.