• This message is for: SMPH Faculty and Staff directly supported by SMPH Shared Services IT
• Purpose: Provide remote computing instructions and options to connect to SMPH and UW Madison IT resources.
• Is action requested? Yes. As directed by your supervisor, director, or leadership please test the remote connection options listed below.  

Remote computing options to connect to SMPH Shared Services IT and UW Madison resources:

Depending on the type of work computer you have, desktop versus laptop, this will determine the steps required for remote computing. SMPH Shared Services IT encourages all staff to walk through the process for your computing type to test functionality. 

LAPTOPS:  Windows - University Owned/Managed

Faculty and staff using a University owned Windows laptop as their primary/only computer:

• Connect to wireless/wired network with Internet access.
• Use Global Protect client for VPN access.  
• Global Protect should be installed as standard software on all SMPH Shared Services IT managed computers.
• Your mapped network drives (e.g. H:,M:,N:,P:,S:) should be available once connected to Global Protect VPN.
• Contact SMPH Shared Services IT should you need assistance with Global Protect or to have it installed.
• SMPH VPN - Connecting with GlobalProtect from a Windows computer

DESKTOPS:  Windows - University Owned/Managed – Remote Connection via Personally Owned Computer

Faculty and staff using a University owned Windows desktop computer should be able to establish a remote connection via personally owned computer:

• Install Global Protect VPN client on personally owned computer - See installation instructions at: SMPH VPN - Connecting with GlobalProtect from a Windows computer
• Connect via the Remote Desktop Connection (RDC) to your work desktop computer.
• Connecting from a remote Windows computer: Accessing SMPH Windows desktop remotely from a Windows computer

• Connecting from a remote Mac computer:  Accessing your SMPH Windows desktop when you are away from the office from a Mac
• You should only connect using a computer running Windows 10 or newer, or Mac OS version 10.13 or newer.
• If you do NOT have a personally owned computer please notify your supervisor for appropriate options.

DESKTOPS:  Mac OS - University Owned/Managed – Remote Connection via Personally Owned Computer

Faculty and staff using a University owned Mac desktop computer should be able to establish a remote connection via personally owned computer:

• Accessing your SMPH Mac desktop when you are away from the office from a PC or Mac

PERSONNALLY OWNED COMPUTER ONLY  (Researchers/Affiliates)

• Continue to use your current method to connect to SMPH resources.
• Contact SMPH Shared Services IT should you need assistance connecting to lab or SMPH resources.

Support Resources:

• WiscVPN (GlobalProtect) Connection Issues
• Contact DoIT VIP support:  support@doit.wisc.edu or call 608-264-4357, Option #5.
• Remote Desktop Connection issues:
  • support@doit.wisc.edu or call 608-264-4357, Option #5.
  • IT Support Request Form:  https://it.med.wisc.edu/about-us/shared-services/#support-request-forms
  • Email:  desktop.support@med.wisc.edu
• Contact DoIT VIP support: 
• Contact Shared Services IT:

UW Madison Campus Resources

• Campus Tools to Work Remotely
• How to Stay Safe Online While Working Remotely (NetID protected)

Internet Access

Employees and students need to ensure they have Internet access from their remote work locations.  SMPH Shared Services IT is unable to provide services to provide Internet access and there is limited capability to support connections.  Employees should contact their Internet provider (e.g., Spectrum, TDS, or Verizon) if they experience disruptions in service.

Possible Issues

• Error:0204 when trying to connect to server using Microsoft remote desktop app on Mac