To submit a service desk ticket, click on this link:

https://jira.med.wisc.edu/servicedesk/customer/portal/7/

Next, click on the NetID Login and enter your NetID and password, it will bring up a Duo prompt.  Once logged in you will have different request options to click on.

In the top right corner you will also see a button to look at your requests.  You can still submit a form from https://it.med.wisc.edu/forms/ or email support@med.wisc.edu and those will also show up under Your Requests in our updated Ticket Portal.

“My requests” will take you to all the tickets you have put in.

“All requests” will take you to a list of all requests that you have created or you are a participant of and you can filter that list to find something specific.

The examples below show filtering options:

Clicking on the SMPH IT icon in the upper left corner will take you back to a list of portals for the different groups, the help desk is the Shared Services IT.

This is an example of what a form would look like, General Support Request:

Hitting Cancel will take you back to the list of request types