Topics Map > Network Services
Topics Map > Desktop Systems Support
SMPH Network Policies and Procedures for User Access
The following document details network user requirements and procedures for secure access to the SMPH Administration network.
A new user account is assigned when a department supervisor requests it via the web form.
The supervisor is notified via email of the new account credentials, including a temporary password. Included in the email to the supervisor are policies and procedures.
The new user will be prompted to set a unique personal password at first login .
Passwords must be at least 8 characters long, and include mixed case, a numeric value, and/or special characters.
Passwords can be changed anytime by pressing ctrl/alt/del keys at the desktop computer, or at the web site https://it.med.wisc.edu/about-us/desktop-support/password-change-form/
Enter the current password, then a new password and confirm the new password.
If the individual leaves employment here, his/her Supervisor must notify IT to disable the account. Email TechSupport@hslc.wisc.edu.
Accounts for student employees expire at the end of the academic year, or at termination. Email TechSupport@hslc.wisc.edu to have the account renewed for another year.
Please observe the following policies and conventions regarding use of your HSLC computer and the HSLC network:
-- Your HSLC network account allows access to *any* staff computer at the HSLC.
Do not leave your computer logged in when you leave your office.
Set a secure password and never write it down or give it to another user.
-- All critical work data must be stored in network storage and not on the local computer, for reasons of security and backup.
Personal data (e.g., photos, music) are *not* to be stored on network drives.
-- Network drive shares on Windows PCs, for your account, are mapped to "M" and "N".
The home directory or "M" drive (“V” drive for Ebling users, “H” for PT users) is accessible only to your account.
The N drive (“W” drive for Ebling users, “L” for PT users) or "SHARED" drive accesses public and departmental shared file space.
-- Network drives are backed up nightly.
The following are NOT included in nightly backups:
N:\Public\Temp (This folder is cleared weekly of all files older than 30 days.)
Any files or folders containing the word "backup" in the name.
Music and video files (.mp3, .wmv, .mov, etc.)
To restore a file from backup, contact TechSupport@hslc.wisc.edu, or open a DoIT HelpDesk case (see below). Only the most recent version of a file can be restored from Bucky Backup. To restore a previous version of a file (Windows only), right-click on the file name and select "Previous Versions".
-- See https://kb.wisc.edu/page.php?id=22919 for how to install Network Printers on Windows PCs.
-- See https://kb.wisc.edu/page.php?id=52197 for how to Configure Outlook 2016 desktop client to access your email account.
Details and FAQs about any computer related question can be found by searching the
University of Wisconsin-Madison KnowledgeBase at http://kb.wisc.edu.
(SMPH) UW Tools for YOU
Central contact for all computer-related problems is the DoIT Help Desk.
When contacting the Help Desk, indicate to the agent that you are "HSLC Gold" support. If the first level agent cannot resolve the problem, HSLC Desktop Support staff will be notified and will contact you. IF, you are a STUDENT please mention your supervisor’s name.
DoIT Helpdesk - HSLC Gold VIP Support
Phone: 264-4357 (264-HELP).
IMPORTANT: Select Option 5
“Contracted Departmental VIP Support”
or E-mail: email@example.com