Outlook - Disable Downloading Folders

This setting often fixes Email Service Account issues such as, folders or sub-folders showing in Outlook on the web, but not showing in Outlook Desktop.


- Open Outlook Desktop version, click File - Account Settings - Account Settings... (again).

- In the E-mail tab, double click on your email address listing.

- In the Server Settings window, click the More Settings ... button.

- In the Microsoft Exchange window, select the Advanced tab.

- In the Advance tab, uncheck the box next to Download shared folders, then click OK.

- Click OK again, then Next, and Finish.

- Close out of all Outlook windows, then re-open Outlook desktop.

The setting should be enabled.  Confirm that desired folders are now showing properly.



Keywords:disable folders outlook downloading service account   Doc ID:91486
Owner:Adrian G.Group:School of Medicine and Public Health
Created:2019-05-02 11:34 CDTUpdated:2019-05-02 11:38 CDT
Sites:School of Medicine and Public Health
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