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REDCap: Mobile App - Reporting Issues

The REDCap Mobile App is an add-on feature of the SMPH REDCap instance. This app can be installed on a tablet or mobile device so that data may be collected offline and then later synced back to the project located in SMPH REDCap on the server. Since data is collected via the Mobile App on your device and not on the server, SMPH REDCap support staff are limited in the assistance they can provide when the app shows an error message. SMPH REDCap support staff are not able to access your device or the data and back-end logs that are stored on that device. For this reason, any issues with the Mobile App need to be reported to the app developers from Vanderbilt. They have developed a reporting option within the Mobile App in case something goes wrong when trying to sync your data.

DO NOT refresh your project on the mobile app device until you are sure data has been synced or obtained via the Emergency Data Dump process. Once a project has been refreshed, the data on the device is gone forever.

There are three main parts to reporting an issue with your Mobile App project and it is important to complete all 3 parts to ensure the necessary information is provided.

   

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Keywords:
REDCap, Mobile App, Emergency, error, issue, issues, not working, problem 
Doc ID:
105866
Owned by:
Amy S. in SMPH Research Applications
Created:
2020-09-16
Updated:
2024-09-03
Sites:
SMPH Research Applications, SMPH Research Informatics TEST