1. 1. Log into your device with your normal username. Enter your PIN as normal, but add a '00' to the end (2 zeros). This will make it an 8-digit PIN. Log In.
      
      This will put your app into Testing Mode (Note 'Test Mode On' at the top of your screen) and add a new button at the bottom of the screen that you'll use shortly.
      
      
   2. Reproduce your bug/issue - meaning go through all the steps you previously tried to do and get to the screen with the error message/issue.
      
      
   3. On the screen with your error message/issue, scroll to the bottom of your screen and push the new button called 'Send Diagnostic Info'.
      
      This will send vital information to the Vanderbilt App team to help them problem-solve the issue you are having.

If you are unable to reproduce the issue because your screen freezes or you can't push the 'Send Diagnostic Info' button, please proceed to Parts 2 & 3 below.

1. After sending your diagnostic information (if you were able to), you will need to send a bug report which contains general information about your device and project. Select 'Report a Bug' on the app home screen.
   
   
2. On the 'Report a Bug' screen, the first few pieces of information are pre-filled from your device. The subsequent fields will need to be filled out as best as you can.
• Does the issue affect a particular project - select the project you are experiencing the issue in
• Describe the problem
• List the steps you take to reproduce the issue - add additional steps as needed using the 'Add Step' button
• Enter your email address so that the Vanderbilt app team can contact you with any follow-up questions or fixes
• WARNING - If collecting PHI data, do not send your QR codes. Uncheck this option so that it is not included. Sending a QR code allows the Vanderbilt app team to get a copy of your project to help them trouble-shoot. If your project contains PHI data, this is NOT recommended. The better option is to send the XML of your project metadata. This is a copy of your project, but without any data. Follow the link provided on your device to learn how to access and send your XML metadata.

Once you have completed the fields above, select 'Submit a Report' at the bottom of your device screen to send the information.

SMPH REDCap support staff (redcap@ictr.wisc.edu) would like to also be alerted if you are having issues with the Mobile App so that we may assist in anyway that we can. Even though we are unable to access information on your device we can help your team with discussions with the Vanderbilt app team.

Additionally, if you were unable to submit a bug report as listed in part 2 above (e.g. your device froze or isn't loading), you can directly contact the Vanderbilt App team via email at redcapapp@vanderbilt.edu

In your email(s), please provide the following information:

• Type of device experiencing issues (e.g. android or iOS) and version of the device if known
• Version of the mobile app being used (found in the upper right corner by your username when signed into the device)
• Version of SMPH REDCap on the server (listed on the SMPH REDCap website at the bottom of any screen - as of 9/17/2020 we are on version 9.3.6)
• Explanation of the problem or issue(s)
• If possible, attach a screenshot of the error message(s)