Research Applications Support Portals
Link to: (No PHI) Research Applications Support Portal (RESAPP)
Link to: PHI Research Applications Support Portal (PHIRESAPP)
In-page links
- Go to: Definitions
- Go to: Account/login instructions
- Go to: Change summary
- Go to: How to tell the portals apart (PHI allowed vs disallowed)
- Go to: Understand email notifications for the PHI portal and the No PHI portal
- Go to: Frequently asked questions (FAQs)
- Go to: How to clear browser cache and cookies
Definitions
- SMPH Navigator: SMPH Informatics and Information Technology (IIT) application for support portals that do not allow PHI.
- (No PHI) Research Applications Support Portal (RESAPP): Component of SMPH Navigator where you submit PHI-free requests for help with research applications.
- RESAPP: Short for research applications.
- Secure SMPH Navigator: SMPH IIT application for support portals that do allow PHI.
- PHI Research Applications Support Portal (PHIRESAPP): A separate and distinct component of SMPH Navigator; this is where you submit PHI-containing requests for help with research applications.
- PHIRESAPP: Short for PHI (allowed) research applications.
- Jira or Jira Service Management: Platform on which SMPH Navigator is built.
- Atlassian: Company or vendor that owns Jira.
- PHI: Protected Health Information
Account/login instructions
SMPH Users
- Use the links at the top of this page to access the appropriate portal.
- Enter your primary business email (To find out what your primary business email is, go to the Wisc Admin portal)
- Note: As shown below, if you have not logged in before, you may be prompted to create an Atlassian account to continue. Refer to the UW-Madison Users (non-SMPH) collapsing panel for instructions and screenshots.
3. Sign in with your NetID
4. Authenticate with Duo
5. You will be redirected to the Research Applications Support Portal
UW-Madison Users (non-SMPH)
- Use the links at the top of this page to access the appropriate portal.
- Enter your primary business email (To find out what your primary business email is, go to the Wisc Admin portal)
3. You will be re-directed to the screen below, select Continue with Atlassian Account
4. If you have an Atlassian account associated with your primary business email, you may be prompted to login with your NetID
5. If you do not have an Atlassian account, you will be prompted to Sign Up. Use your primary business email to sign up.
6. You will be emailed a code to sign-up.
7. You will be redirected to the Research Applications Support Portal
Users External to UW-Madison
Only users from approved domains can access SMPH Navigator. If your domain is part of the approved list, such as UW Health, follow the steps below:
- Use the links at the top of this page to access the appropriate portal.
- Enter your email address
3. You will be re-directed to the screen below, select Continue with Atlassian Account
4. If you do not have an Atlassian account, you will be prompted to Sign Up.
5. Enter the sign-up code you were emailed
6. You will be redirected to the Research Applications Support Portal
Change summary
After 25JUN2026:
- Two (2) Research Applications Support Portals hosted on the cloud
- One (1) for PHI-containing request submissions (i.e., PHI Research Applications Support Portal)
- Request numbers prefaced with PHIRESAPP
- Request details not present in email notifications for protection of PHI
- Advarra Participant Payments, OnCore (and Analytics), and eBinders requests submitted to the single support portal from 21JUL2025 through 25JUN2026 are available in the PHI-containing support portal because it was not feasible to evaluate each request for the presence of PHI. These requests remain visible to you with an updated request number containing PHIRESAPP. Old links, specifically those prefaced with either EASRES or RESAPP, no longer work; instead, you must directly access the portal using the instructions on how to view requests within a portal.
- One (1) for request submissions without PHI (i.e., (No PHI) Research Applications Support Portal)
- Request numbers prefaced with RESAPP
- Request details present in email notifications
- REDCap, DocuSign, Platform R, Platform X, iLab, and eLab requests submitted to the single support portal from 21JUL2025 through 25JUN2026 are available in the no PHI support portal.
Starting 21JUL2025, through 25JUN2026:
- Part of the SMPH Informatics and Information Technology (IIT) centralization project to create a single portal for all support called SMPH Navigator
- Single Research Applications Support Portal hosted on the cloud
- Requests prefaced with EASRES, then RESAPP
- PHI allowed, which removed request details from email notifications
Before 21JUL2025:
- Jira hosted on a local server
- Requests prefaced with ONCORE or ONCREG
- No PHI allowed (required use of separate secure email address)
- Request details were present in email notifications (because no PHI allowed)
How can I tell which portal is which (PHI allowed vs disallowed)?
From email notifications:
- Request number prefaced with PHIRESAPP (PHI allowed) vs request number prefaced with RESAPP (no PHI)
- Request details not present (PHI allowed) vs request details present (no PHI)
From SMPH Navigator pages:
- Secure SMPH Navigator (PHI allowed) vs SMPH Navigator (no PHI)
From system dropdown menus on SMPH Research Applications KB:
- "PHI Support Portal" (PHI allowed) vs "Support Portal (no PHI)" (PHI disallowed)
From within portals:
- URL starts with "https://smph-navigator-secure.atlassian" (PHI allowed) vs "https://smph-navigator.atlassian" (no PHI)
- Form names/titles with PHI (PHI allowed) vs no mention of PHI (no PHI)
- Form content with PHI allowed statement vs PHI not allowed statement
- "Secure SMPH Navigator" in breadcrumbs and page header (PHI allowed) vs "SMPH Navigator" in breadcrumbs - refer to screenshots below
- Primarily blue interface (PHI allowed) vs primarily red interface (no PHI) - refer to screenshots below
By application:
- Only present in PHI allowed portal:
- Advarra Participant Payments
- Only present in PHI disallowed portal:
- REDCap
- DocuSign
- Platform R
- Platform X
- iLab
- eLab
- Present in both portals (check URL for secure and forms for PHI allowed/disallowed statements)
- OnCore
- eBinders
Other frequently asked questions (FAQs) about the portals
How would you describe the content of (PHI) Research Applications Support Portal (PHIRESAPP) request emails?
Emails do not contain details from your request because that is a requirement of PHI being allowed in the system. This ensures PHI is not being circulated via email.
- Secure Navigator email address, which shows the email came from the PHI Research Applications Support Portal and can be trusted.
- Link to view the request associated with this request email.
- Name of person who created the request.
- SMPH Secure is another way to indicate that PHI is allowed.
- Request number automatically assigned by the portal. PHIRESAPP is short for PHI Research Applications.
- Select this link to turn off notifications for the request. To turn them back on, go to the request within the support portal and select Notifications off, which will switch to Notifications on upon selection.
- Lists people on the request, including submitter.
How would you describe the content of (No PHI) Research Applications Support Portal (RESAPP) request emails?
- No reply email address, which shows the email came from the (No PHI) Research Applications Support Portal and can be trusted.
- Link to view the request associated with this request email.
- Name of person who created the request.
- Summary (title) from the request form.
- Description from the request form.
- Request number automatically assigned by the portal. RESAPP is short for Research Applications.
- Select this link to turn off notifications for the request. To turn them back on, go to the request within the support portal and select Notifications off, which will switch to Notifications on upon selection.
- Lists people on the request, including submitter.
Who is responsible for updating research applications support portal links within department-owned resources?
Departments, centers, institutes, and research groups are responsible for updating links (URLs) within the resources they own/manage.
Why are there now two (2) research applications support portals?
SMPH Navigator users provided feedback that having email notifications without request details was a barrier to engaging with them in a timely manner. By limiting PHI to the PHI Research Applications Support Portal, email notifications from the non-PHI portal can include request details.
Do I need separate accounts for each support portal?
No, accounts are managed by person and your SMPH Navigator account is applicable to both portals (and those managed by other service lines, such as User Support Services).
Why do some applications have forms in both portals?
If an application is focused on managing participant information, it is only present in the PHI Research Applications Support Portal. Based on a review of historical support requests, if PHI has not been communicated in the past*, the application is only present in the (No PHI) Research Applications Support Portal. If an application is used for both non-participant and participant information and PHI is occasionally communicated to provide support, it has forms in both portals.
*If you need to communicate PHI for an application without dedicated forms in the PHI Research Applications Support Portal, submit a PHI-containing question using this link.
How can I learn more about the portals?
Learn more by visiting the SMPH Informatics and Information Technology Navigator FAQs.
After setting up my account using my business email address and creating an Atlassian account, what will it look like when I sign into a portal?
First, you will be prompted to enter your email address.
Next, you will select Continue with Atlassian account.
How do I view requests in the portals?
Log into the applicable support portal using the link in the request email or the URLs provided above. Select the icon in the upper right for your Profile and Settings. Next, select Requests from the dropdown menu. Refer to the Change summary section of this page for more information about requests submitted from 21JUL2025 through 25JUN2026.
The requests display in a table like the one shown below.
- By default, the table filters for Open requests. You can change this filter to view other statuses.
- By default, the Request type will not be filtered. You can filter Request type to view specific types of requests.
- Service project shows which portal the request is in. As shown here, these are all in the (No PHI) Research Applications Support Portal.
How to clear browser cache and cookies
If you are having trouble logging into an application or accessing a link to our KB that was sent via email, try Clearing Browser Cache and Cookies prior to submitting a request.
You may also want to try doing a super reload of the webpage. This is done on a Windows computer by holding down Ctrl + Shift + R.