Topics Map > User Guides
Research Applications Support
Link to: New Research Applications Support Portal
In-page links
- Jump to: New portal definitions
- Jump to: New portal account/login instructions
- Jump to: Understanding portal request emails
- Jump to: New portal FAQs
- Jump to: How to clear browser cache and cookies
- Jump to: Information about the former portal
New portal definitions
- SMPH Navigator: SMPH Informatics and Information Technology application that houses the support portals for the various service lines or branches within service lines. Think of SMPH Navigator like a state.
- Enterprise Applications & Solutions: One of the service lines within SMPH Informatics and Information Technology; Research Applications is one of the branches within this service line.
- Research Applications Support Portal: Component of SMPH Navigator where you submit requests for help with research applications. If SMPH Navigator is a state, the Research Applications Support Portal is one of many counties within that state.
- EASRES: Short for Enterprise Applications & Solutions - Research Applications.
- Jira or Jira Service Management: Platform on which SMPH Navigator is built.
- Atlassian: Company or vendor that owns Jira.
New portal account/login instructions
SMPH Users
- To access the portal go to: https://smph-navigator.atlassian.net/servicedesk/customer/portal/69
- Enter your primary business email (To find out what your primary business email is, go to the Wisc Admin portal)
- Note: As shown below, if you have not logged in before, you may be prompted to create an Atlassian account to continue. Refer to the UW-Madison Users (non-SMPH) collapsing panel for instructions and screenshots.
3. Sign in with your NetID
4. Authenticate with Duo
5. You will be redirected to the Research Applications Support Portal
UW-Madison Users (non-SMPH)
- To access the portal go to: https://smph-navigator.atlassian.net/servicedesk/customer/portal/69
- Enter your primary business email (To find out what your primary business email is, go to the Wisc Admin portal)
3. You will be re-directed to the screen below, select Continue with Atlassian Account
4. If you have an Atlassian account associated with your primary business email, you may be prompted to login with your NetID
5. If you do not have an Atlassian account, you will be prompted to Sign Up. Use your primary business email to sign up.
6. You will be emailed a code to sign-up.
7. You will be redirected to the Research Applications Support Portal
Users External to UW-Madison
Only users from approved domains can access SMPH Navigator. If your domain is part of the approved list, such as UW Health, follow the steps below:
- To access the portal go to: https://smph-navigator.atlassian.net/servicedesk/customer/portal/69
- Enter your email address
3. You will be re-directed to the screen below, select Continue with Atlassian Account
4. If you do not have an Atlassian account, you will be prompted to Sign Up.
5. Enter the sign-up code you were emailed
6. You will be redirected to the Research Applications Support Portal
Understanding portal request emails
Portal request emails do not contain details about your request because that is a requirement of protected health information (PHI) being allowed in the system. This ensures PHI is not being circulated via email.
- No reply email address, which shows the email came from the Research Applications Support Portal and can be trusted.
- Name of person who created the request.
- Request number automatically assigned by the portal. EASRES is short for Enterprise Applications & Solutions - Research Applications.
- Link to view the request associated with this request email.
- Lists people on the request, including submitter.
Frequently asked questions about the new portal
What is the link to the new Research Applications Support Portal?
Use this link to the new portal. We have done our best to identify and update portal links on this KB, within applicable systems, and system training courses. If you find a link in our resources to the former portal other than the ones on this page, submit a request in the new portal letting us know the details.
Note: Departments, centers, institutes, and research groups are responsible for updating URLs, support email addresses, etc. within the resources they own/manage.
When did the new portal go live?
July 21st, 2025.
Why we moved?
The move is part of the SMPH Informatics and Information Technology (IIT) centralization project to create a single portal for all support called 'SMPH Navigator'. Refer to the New portal definitions for more information.
How can I learn more about the new portal?
Learn more by viewing the UGM recording from July 10, 2025 - Applications User Group Meeting (UGM) Recordings
After setting up my account using my business email address and creating an Atlassian account, what will it look like when I sign into the portal?
First, you will be prompted to enter your email address.
Next, you will select Continue with Atlassian account.
How do I view existing requests in the new portal?
Log into the portal using the SMPH Navigator link in the request submission email, or the URL provided above.
Select the icon in the upper right for your Profile and Settings.
Select Requests from the dropdown menu.
The requests display in a table.
- By default, the table filters for Open requests. You can change this filter to view other statuses.
- By default, the Request type will not be filtered. You can filter Request type to view specific types of requests within specific service projects within all of SMPH Navigator. In other words, the dropdown shows information for all of the counties (aka service lines/branches) and their associated forms within the state.
- Service project shows which county the request is in. As shown here, these are all in the Research Applications Support Portal, which is the focus of this KB page.
How to clear browser cache and cookies
If you are having trouble logging into an application or accessing a link to our KB that was sent via email, try Clearing Browser Cache and Cookies prior to submitting a request.
Former Research Applications Support Portal
The new portal went live on July 21, 2025.
Open requests in the former portal as of July 21, 2025, were migrated to the new portal. The former portal is no longer available as of August 26, 2025.
If you have URLs, support email addresses, including the secure address, etc. on resources owned/managed by your department, center, institute, or research group, you are responsible for updating them to the new portal.
Our old support email addresses (e.g., oncoresupport@wisc.edu) will be retired on September 30, 2025.
Note: The secure email address will also be retired on September 30, 2025 because the new portal is HIPAA compliant and PHI is allowed within the system.